Department
Customer Service
Location
Sycamore, IL
Primary Function
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries on products, price/availability, and order status. Builds and maintains business relationships with customers by providing prompt and accurate service so as to promote customer loyalty.
Project a professional company image through phone interaction.
Requirements
- Min. 2 years experience in a high volume fast paced service oriented call center environment. (average of 80 calls and orders per day)
- Self-starter with the ability to accept responsibility for tasks and see them through completion
- Strong analytical skills for problem-solving
- Ability to use common sense in addressing complex cross-functional issues.
- Organized and detail oriented with excellent follow-up skills.
- Superior ability to establish and maintain a rapport with customers
- Proven ability to work independently with minimal supervision and prioritize tasks
- Ability to handle multiple priorities in a fast paced team environment
- Strong knowledge of MS Office applications, including Word and Excel
- Maintain professionalism and proper etiquette through all forms of communication
Responsibilities
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Recommend process improvements.
- Follow through and resolve all inquiries from external ( distributors, end users, etc.) and internal customers until a satisfactory resolution is reached
- Other duties as assigned.
Education
2 years of college (Associates Degree)
Experience
At least two years on similar or related work
